This area of the InSure Vision site contains information on how to resolve known installation or configuration issues.

SurePath and Microsoft Proxy Server - under certain conditions SurePath access will seem extraordinarily slow if you are connecting through Microsoft Proxy Server.  This article explains how to resolve this problem.

VB Script Test - This page can be used to determine if your browser is configured to allow the types of ActiveX scripts and objects required to run SurePath.  You may receive error messages if your browser cannot run these scripts, or if you are running a browser other than Internet Explorer 4.01 SP1 or Internet Explorer 5.x, 6.x.