How to Make a Screenshot

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How To Make A Screenshot

One of the best ways we can help diagnose a problem is to see what is happening on your computer, including the full text of any error messages that may have been generated.  There are several ways to do this, but by far the easiest and most thorough is for you to take a “screenshot,” a snapshot of what’s on your computer’s screen, and email the image to us

  1. The first step is to recreate the problem and error message and leave it up on the screen.
  2. Just to the right of your keyboard, you should see three groups of keys.  The lower set of keys usually is a group of arrow keys.  Above that is usually a set of some six keys that are labeled “Insert,” “Home,” “Page Up,” etc.  Above that should be three keys that have rather odd labels – like Pause/Break and ScrLk.  One of those keys should be labeled PrtScrn/SysRq.
  3. If you press PrtScrn/SysRq, nothing will appear to have happened.  However, your computer just took a snapshot of its screen and stored that picture on its clipboard, much as it stores information that you cut and paste.
  4. If you now open up Word, or some other word processing program, you can paste the image into it.  You can then save the Word document and email it to us as an attachment.

Other Notes

You may also be able to paste the image directly into your email, depending on what type of email program you have.  (Microsoft Outlook can do this, for example.)
If you press Alt and the PrtScrn/SysRq keys together, the computer will take a snapshot of the currently active window.  This can save some space in a Word document or in an email.